Skip to content
    Moz logo Menu open Menu close
    • Products
      • Moz Pro
      • Moz Pro Home
      • Moz Local
      • Moz Local Home
      • STAT
      • Moz API
      • Moz API Home
      • Compare SEO Products
      • Moz Data
    • Free SEO Tools
      • Domain Analysis
      • Keyword Explorer
      • Link Explorer
      • Competitive Research
      • MozBar
      • More Free SEO Tools
    • Learn SEO
      • Beginner's Guide to SEO
      • SEO Learning Center
      • Moz Academy
      • MozCon
      • Webinars, Whitepapers, & Guides
    • Blog
    • Why Moz
      • Digital Marketers
      • Agency Solutions
      • Enterprise Solutions
      • Small Business Solutions
      • The Moz Story
      • New Releases
    • Log in
    • Log out
    • Products
      • Moz Pro

        Your all-in-one suite of SEO essentials.

      • Moz Local

        Raise your local SEO visibility with complete local SEO management.

      • STAT

        SERP tracking and analytics for enterprise SEO experts.

      • Moz API

        Power your SEO with our index of over 44 trillion links.

      • Compare SEO Products

        See which Moz SEO solution best meets your business needs.

      • Moz Data

        Power your SEO strategy & AI models with custom data solutions.

      Turn SEO data into actionable content briefs

      Turn SEO data into actionable content briefs

      Learn more
    • Free SEO Tools
      • Domain Analysis

        Get top competitive SEO metrics like DA, top pages and more.

      • Keyword Explorer

        Find traffic-driving keywords with our 1.25 billion+ keyword index.

      • Link Explorer

        Explore over 40 trillion links for powerful backlink data.

      • Competitive Research

        Uncover valuable insights on your organic search competitors.

      • MozBar

        See top SEO metrics for free as you browse the web.

      • More Free SEO Tools

        Explore all the free SEO tools Moz has to offer.

      Let your business shine with Listings AI

      Let your business shine with Listings AI

      Get found
    • Learn SEO
      • Beginner's Guide to SEO

        The #1 most popular introduction to SEO, trusted by millions.

      • SEO Learning Center

        Broaden your knowledge with SEO resources for all skill levels.

      • On-Demand Webinars

        Learn modern SEO best practices from industry experts.

      • How-To Guides

        Step-by-step guides to search success from the authority on SEO.

      • Moz Academy

        Upskill and get certified with on-demand courses & certifications.

      • MozCon

        Save on Early Bird tickets and join us in London or New York City

      Access 20 years of data with flexible pricing
      Moz API

      Access 20 years of data with flexible pricing

      Find your plan
    • Blog
    • Why Moz
      • Digital Marketers

        Simplify SEO tasks to save time and grow your traffic.

      • Small Business Solutions

        Uncover insights to make smarter marketing decisions in less time.

      • Agency Solutions

        Earn & keep valuable clients with unparalleled data & insights.

      • Enterprise Solutions

        Gain a competitive edge in the ever-changing world of search.

      • The Moz Story

        Moz was the first & remains the most trusted SEO company.

      • New Releases

        Get the scoop on the latest and greatest from Moz.

      Surface actionable competitive intel
      New Feature

      Surface actionable competitive intel

      Learn More
    • Log in
      • Moz Pro
      • Moz Local
      • Moz Local Dashboard
      • Moz API
      • Moz API Dashboard
      • Moz Academy
    • Avatar
      • Moz Home
      • Notifications
      • Account & Billing
      • Manage Users
      • Community Profile
      • My Q&A
      • My Videos
      • Log Out

    The Moz Q&A Forum

    • Forum
    • Questions
    • Users
    • Ask the Community

    Welcome to the Q&A Forum

    Browse the forum for helpful insights and fresh discussions about all things SEO.

    1. Home
    2. SEO Tactics
    3. Technical SEO
    4. Why can't google mobile friendly test access my website?

    Moz Q&A is closed.

    After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

    Why can't google mobile friendly test access my website?

    Technical SEO
    3
    4
    2749
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as question
    Log in to reply
    This topic has been deleted. Only users with question management privileges can see it.
    • Nadav_W
      Nadav_W last edited by

      getting the following error when trying to use google mobile friendly tool:

      "page cannot be reached. This could be because the page is unavailable or blocked by robots.txt"

      I don't have anything blocked by robots.txt or robots tag. i also manage to render my pages on google search console's fetch and render....so what can be the reason that the tool can't access my website?

      Also...the mobile usability report on the search console works but reports very little, and the google speed test also doesnt work...

      Any ideas to what is the reason and how to fix this?

      LEARN MOREDetailsUser agentGooglebot smartphone

      1 Reply Last reply Reply Quote 0
      • Nadav_W
        Nadav_W last edited by

        Yes, search for whitesource on google (dont want to post the full link), this is the website

        but as far as robots.txt i do not have noindex or nofollow on my website.

        In addition, I also cannot get a cache on the "fetch as google" tool in the Search Console - im only getting the request header details, without the html

        1 Reply Last reply Reply Quote 0
        • Mobilio
          Mobilio last edited by

          Nadav,

          this could happen in restrictive robots.txt where there are some enabled parts and other parts disabled for indexing.

          But you help you could you sent link to that file so we can give you best advise for your case?

          1 Reply Last reply Reply Quote 1
          • ThompsonPaul
            ThompsonPaul last edited by

            This is the kind of question that cause a lot of wasted tail-chasing if we can't inspect the affected URL, Nadav. Can you give us a link to the site in question?

            Paul

            1 Reply Last reply Reply Quote 1
            • 1 / 1
            • First post
              Last post

            Got a burning SEO question?

            Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.


            Start my free trial


            Browse Questions

            Explore more categories

            • Moz Tools

              Chat with the community about the Moz tools.

            • SEO Tactics

              Discuss the SEO process with fellow marketers

            • Community

              Discuss industry events, jobs, and news!

            • Digital Marketing

              Chat about tactics outside of SEO

            • Research & Trends

              Dive into research and trends in the search industry.

            • Support

              Connect on product support and feature requests.

            • See all categories

            Related Questions

            • DGAU

              Can I use a 301 redirect to pass 'back link' juice to a different domain?

              Hi, I have a backlink from a high DA/PA Government Website pointing to www.domainA.com which I own and can setup 301 redirects on if necessary. However my www.domainA.com is not used and has no active website (but has hosting available which can 301 redirect). www.domainA.com is also contextually irrelevant to the backlink. I want the Government Website link to go to www.domainB.com - which is both the relevant site and which also should be benefiting from from the seo juice from the backlink. So far I have had no luck to get the Government Website's administrators to change the URL on the link to point to www.domainB.com. Q1: If i use a 301 redirect on www.domainA.com to redirect to www.domainB.com will most of the backlink's SEO juice still be passed on to www.domainB.com? Q2: If the answer to the above is yes -  would there be benefit to taking this a step further and redirect www.domainA.com to a deeper directory on www.domianB.com which is even more relevant?
              ie. redirect www.domainA.com to www.domainB.com/categoryB - passing the link juice deeper.

              Technical SEO | | DGAU
              0
            • Pete4

              Why is Google Webmaster Tools showing 404 Page Not Found Errors for web pages that don't have anything to do with my site?

              I am currently working on a small site with approx 50 web pages.  In the crawl error section in WMT Google has highlighted over 10,000 page not found errors for pages that have nothing to do with my site.  Anyone come across this before?

              Technical SEO | | Pete4
              0
            • ReviveMedia

              What can I do to stop ranking for a keyword that has nothing to do with the companies website?

              A website that we maintain keeps ranking for the keyword 'homeless shelter'.  The company is UTILIS USA and they produce heavy duty shelters for military personnel.  They have nothing to do with homeless shelters but continue to receive traffic concerning the phrase.

              Technical SEO | | ReviveMedia
              0
            • TruvoDirectories

              Can Google Read schema.org markup within Ajax?

              Hi All, as a local business directory, we also display Openinghours on a business listing page. ex. http://www.goudengids.be/napoli-kontich-2550/
              At the same time I also have schema.org markup for Openinghours implemented.
              But, for technical reasons (performance), the openinghours (and the markup alongside) are displayed using AJAX. I'm wondering if google is able to read the markup. The rich snippet tool and markup plugings like Semantic Inspector can't "see" the markup for openinghours. Any advice here?

              Technical SEO | | TruvoDirectories
              0
            • M_D_Golden_Peak

              How to Remove /feed URLs from Google's Index

              Hey everyone, I have an issue with RSS /feed URLs being indexed by Google for some of our Wordpress sites. Have a look at this Google query, and click to show omitted search results. You'll see we have 500+ /feed URLs indexed by Google, for our many category pages/etc. Here is one of the example URLs: http://www.howdesign.com/design-creativity/fonts-typography/letterforms/attachment/gilhelveticatrade/feed/. Based on this content/code of the XML page, it looks like Wordpress is generating these: <generator>http://wordpress.org/?v=3.5.2</generator> Any idea how to get them out of Google's index without 301 redirecting them? We need the Wordpress-generated RSS feeds to work for various uses. My first two thoughts are trying to work with our Development team to see if we can get a "noindex" meta robots tag on the pages, by they are dynamically-generated pages...so I'm not sure if that will be possible. Or, perhaps we can add a "feed" paramater to GWT "URL Parameters" section...but I don't want to limit Google from crawling these again...I figure I need Google to crawl them and see some code that says to get the pages out of their index...and THEN not crawl the pages anymore. I don't think the "Remove URL" feature in GWT will work, since that tool only removes URLs from the search results, not the actual Google index. FWIW, this site is using the Yoast plugin. We set every page type to "noindex" except for the homepage, Posts, Pages and Categories. We have other sites on Yoast that do not have any /feed URLs indexed by Google at all. Side note, the /robots.txt file was previously blocking crawling of the /feed URLs on this site, which is why you'll see that note in the Google SERPs when you click on the query link given in the first paragraph.

              Technical SEO | | M_D_Golden_Peak
              0
            • jim_shook

              Best way to handle pages with iframes that I don't want indexed? Noindex in the header?

              I am doing a bit of SEO work for a friend, and the situation is the following: The site is a place to discuss articles on the web. When clicking on a link that has been posted, it sends the user to a URL on the main site that is URL.com/article/view. This page has a large iframe that contains the article itself, and a small bar at the top containing the article with various links to get back to the original site. I'd like to make sure that the comment pages (URL.com/article) are indexed instead of all of the URL.com/article/view pages, which won't really do much for SEO. However, all of these pages are indexed. What would be the best approach to make sure the iframe pages aren't indexed? My intuition is to just have a "noindex" in the header of those pages, and just make sure that the conversation pages themselves are properly linked throughout the site, so that they get indexed properly. Does this seem right? Thanks for the help...

              Technical SEO | | jim_shook
              0
            • gfiedel

              Error: Missing Meta Description Tag on pages I can't find in order to correct

              This seems silly, but I have errors on blog URLs in our WordPress site that I don't know how to access because they are not in our Dashboard. We are using All in One SEO. The errors are for blog archive dates, authors and just simply 'blog'. Here are samples: http://www.fateyes.com/2012/10/
              http://www.fateyes.com/author/gina-fiedel/
              http://www.fateyes.com/blog/ Does anyone know how to input descriptions for pages like these?
              Thanks!!

              Technical SEO | | gfiedel
              0
            • RiceMedia

              Does 'framing' a website create duplicate content?

              Something I have not come across before, but hope others here are able offer advice based on experience: A client has independently created a series of mini-sites, aimed at targeting specific locations.  The tactic has worked very well and they have achieved a large amount of well targeted traffic as a result. Each mini-site is different but then in the nav, if you want to view prices or go to the booking page, that then links to what at first appears to be their main site. However, you then notice that the URL is actually situated on the mini-site.  What they have done is 'framed' the main site so that it appears exactly the same even when navigating through this exact replica site. Checking the code, there is almost nothing there - in fact there is actually no content at all.  Below the head, there is a piece of code: <frameset rows="*" framespacing=0 frameborder=0> <frame src="[http://www.example.com](view-source:http://www.yellowskips.com/)" frameborder=0 marginwidth=0 marginheight=0> <noframes>Your browser does not support frames. Click [here](http://www.example.com) to view.noframes> frameset> Given that main site content does not appear to show in the source code, do we have an issue with duplicate content?  This issue is that these 'referrals' are showing in Analytics, despite the fact that the code does not appear in the source, which is slightly confusing for me. They have done this without consultation and I'm very concerned that this could potentially be creating duplicate content of their ENTIRE main site on dozens of mini-sites. I should also add that there are no links to the mini-sites from the main site, so if you guys advise that this is creating duplicate content, I would not be worried about creating a link-wheel if I advise them to link directly to the main site rather than the framed pages. Thanks!

              Technical SEO | | RiceMedia
              0

            Get started with Moz Pro!

            Unlock the power of advanced SEO tools and data-driven insights.

            Start my free trial
            Products
            • Moz Pro
            • Moz Local
            • Moz API
            • Moz Data
            • STAT
            • Product Updates
            Moz Solutions
            • SMB Solutions
            • Agency Solutions
            • Enterprise Solutions
            • Digital Marketers
            Free SEO Tools
            • Domain Authority Checker
            • Link Explorer
            • Keyword Explorer
            • Competitive Research
            • Brand Authority Checker
            • Local Citation Checker
            • MozBar Extension
            • MozCast
            Resources
            • Blog
            • SEO Learning Center
            • Help Hub
            • Beginner's Guide to SEO
            • How-to Guides
            • Moz Academy
            • API Docs
            About Moz
            • About
            • Team
            • Careers
            • Contact
            Why Moz
            • Case Studies
            • Testimonials
            Get Involved
            • Become an Affiliate
            • MozCon
            • Webinars
            • Practical Marketer Series
            • MozPod
            Connect with us

            Contact the Help team

            Join our newsletter
            Moz logo
            © 2021 - 2025 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
            • Accessibility
            • Terms of Use
            • Privacy

            Looks like your connection to Moz was lost, please wait while we try to reconnect.