Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Moz was unable to crawl your site? Redirect Loop issue
-
Moz was unable to crawl your site on Jul 25, 2017. I am getting this message for my site: It says "unable to access your homepage due to a redirect loop.
Site is working fine and last crawled on 22nd July. I am not sure why this issue is coming.
When I checked the website in Chrome extension it saysThe server has previously indicated this domain should always be accessed via HTTPS (HSTS Protocol). Chrome has cached this internally, and did not connect to any server for this redirect. Chrome reports this redirect as a "307 Internal Redirect" however this probably would have been a "301 Permanent redirect" originally. You can verify this by clearing your browser cache and visiting the original URL again.
Not sure if this is actual issue, This is migrated on Https just 5 days ago so may be it will resolved automatically. Not sure, can anybody from Moz team help me with this?
-
HI,just checking if anyone figured out the issue with this?
-
Yes, this is actually very confusing.
I don't know on which metrics Moz is crawling the websites and providing the issues report. Few days back when I put the query I also got this issue on my website and now this issue is removed automatically.
Nothing is alarming in Google Webmasters too and when I checked manually everything seems fine. So, can't say much about this issue

So, if you will get some solution then just let me know also so that I can also work on this

Thanks anyways.
-
Hey Guys
I'm getting the same redirect loop error today for one of my client's sites. We have not changed anything on the site recently and it worked perfectly in Moz Pro Campaign for several weeks, so what's happened? The same thing happened to another client of mine a week ago. Their site crawled perfectly in Moz for weeks, but all of a sudden Moz could not crawl it because of a redirect loop issue.
The site is http://aprilrandlelaw.com/
FULL ERROR MESSAGE
We were unable to access your homepage due to a redirect loop, which prevented us from crawling the rest of your site. Your homepage is likely redirecting to itself. Because we can only crawl if we find unique pages, the redirect on your homepage is stopping us from crawling past that page. It is possible that other browsers and search engines are encountering this problem and aborting their sessions as well. We recommend eliminating any unnecessary, circular or indefinite redirects on your homepage. Also, make sure your site is not mandating cookies, which can cause circular redirects and make crawling more difficult. Typically errors like this should be investigated and fixed by the site webmaster.
-
Hi Rahul. You can run your site through Goodle's Pagespeed Insights tool and also see the redirects. Also there are many other things reported by Pagespeed that could be fixed. I have found optimizing images and minification to be pretty simple and Pagespeed will provide the optimized files for download.
Best!
-
Thanks Chris for your reply.
No, not plugin.
we used 301 but redirect path in Chrome is showing 302 on www and 301 then on https://kuzyklaw.com
May be this is why we are getting this issue, I will check with my developers to fix this. Thanks anyways.
-
Hi. Hopefully MOZ team will respond but I noticed if I type "http://www.kuzyklaw.com" I get a 301 to "https://www.kuzyklaw.com" and then another 301 to "https://kuzyklaw.com/".
One to many redirects I think. Noticed you are WP. Did you use a plugin for the https change?
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
My indexed site URL removed from google search without get any message or Manual Actions???
On Agust 2 or 3.. I'm not sure about the exact date...
White Hat / Black Hat SEO | | newwaves
The main URL of my website https://new-waves.net/ had been completely removed from Google search results! without getting any messages or Manual Actions on search console ?? but I'm still can find some of my site subpages in search results and on Google local maps results when I tried to check it on google
info:new-waves.net >> no results
site:new-waves.net >> only now I can see the main URL in results because I had submitted it again and again to google but it might be deleted again today or tomorrow as that happen before last few days
100% of all ranked keywords >> my site URL new-waves.net had been completely removed from all results! but I'm still can see it on maps on some results I never get any penalties to my site on Google search console. I noticed some drops on some keywords before that happens (in June and July) but it all of it was related to web design keywords for local Qatar, but all other keywords that related to SEO and digital marketing were not have any changes and been on top My site was ranked number 1 on google search results for "digital marketing qatar" and some other keywords, but the main URL had been removed from 100% of all search results. but you can still see it on the map only. I just tried to submit it again to Google and to index it through google search console tool but still not get any results, Recently, based on google console, I found some new links but I have no idea how it been added to links of my website:
essay-writing-hub.com - 9,710
tiverton-market.co.uk - 252
facianohaircare.com - 48
prothemes.biz - 44
worldone.pw - 2
slashdot.org - 1
onwebmarketing.com - 1 the problem is that all my high PR real links deleted from google console as well although it still have my site link and it could be recognized by MOZ and other sites! Can any one help to know what is the reason?? and how can I solve this issue without losing my previous ranked keywords? Can I submit a direct message to google support or customer service to know the reason or get help on this issue? Thanks & Regards0 -
How to 301 redirect from old domain and their pages to new domain and pages?
Hi i am a real newbie to this and i hope for a guide on how to do this. I seen a few moz post and is quiet confusing hopefully somebody able to explain it in layman terms to me. I would like to 301 redirect this way, both website contain the same niche. oldwebsite.com > newwebsite.com and also its pages..... oldwebsite.com/test >newwebsite.com/test So my question here is i would like to host my old domain and its pages in my new website hosting in order to redirect to my new domain and its pages how do i do that? would my previous page link overwrite my new page link? or it add on the juice link? Do i need to host the whole old domain website into my new hosting in order to redirect the old pages? really confusing here, thanks!
White Hat / Black Hat SEO | | andzon0 -
Suspicious external links to site have 302 redirects
Hi, I have been asked to look at a site where I suspect some questionable SEO work, particularly link building. The site does seem to be performing very poorly in Google since January 2014, although there are no messages in WMT. Using WMT, OPenSiteExplorer, Majestic & NetPeak, I have analysed inbound links and found a group of links which although are listed in WMT, etc appear to 302 redirect to a directory in China (therefore the actual linking domain is not visible). It looks like a crude type of link farm, but I cant understand why they would use 302s not 301s. The domains are not visible due to redirects. Should I request a disavow or ignore? The linking domains are listed below: http://www.basalts.cn/
White Hat / Black Hat SEO | | crescentdigital
http://www.chinamarbles.com.cn/
http://www.china-slate.com.cn/
http://www.granitecountertop.com.cn/
http://www.granite-exporter.com/
http://www.sandstones.biz/
http://www.stone-2.com/
http://www.stonebuild.cn/
http://www.stonecompany.com.cn/
http://www.stonecontact.cn/
http://www.stonecrate.com/
http://www.stonedesk.com/
http://www.stonedvd.com/
http://www.stonepark.cn/
http://www.stonetool.com.cn/
http://www.stonewebsite.com/ Thanks Steve0 -
Can I 301 redirect old URLs to staging URLs (ex. staging.newdomain.com) for testing?
I will temporarily remove a few pages from my old website and redirect them to a new domain but in staging domain. Once the redirection is successful, I will remove the redirection rules in my .htaccess and get the removed pages back to live. Thanks in advance!
White Hat / Black Hat SEO | | esiow20130 -
Website not listing in google - screaming frog shows 500 error? What could the issue be?
Hey, http://www.interconnect.org.uk/ - the site seems to load fine, but for some reason the site is not getting indexed. I tried running the site on screaming frog, and it gives a 500 error code, which suggests it can't access the site? I'm guessing this is the same problem google is having, do you have any ideas as to why this may be and how I can rectify this? Thanks, Andrew
White Hat / Black Hat SEO | | Heehaw0 -
A site is using their competitors names in their Meta Keywords and Descriptions
I can't imagine this is a White Hat SEO technique, but they don't seem to be punished for it by Google - yet. How does Google treat the use of your competitors names in your meta keywords/descriptions? Is it a good idea?
White Hat / Black Hat SEO | | PeterConnor0 -
Does IP Blacklist cause SEO issues?
Hi, Our IP was recently blacklisted - we had a malicious script sending out bulk mail in a Joomla installation. Does it hurt our SEO if we have a domain hosted on that IP? Any solid evidence? Thanks.
White Hat / Black Hat SEO | | bjs20100 -
Closing down site and redirecting its traffic to another
OK - so we currently own two websites that are in the same industry. Site A is our main site which hosts real estate listings and rentals in Canada and the US. Site B hosts rentals in Canada only. We are shutting down site B to concentrate solely on Site A, and will be looking to redirect all traffic from Site B to Site A, ie. user lands on Toronto Rentals page on Site B, we're looking to forward them off to Toronto Rentals page on Site A, and so on. Site A has all the same locations and property types as Site B. On to the question: We are trying to figure out the best method of doing this that will appease both users and the Google machine. Here's what we've come up with (2 options): When user hits Site B via Google/bookmark/whatever, do we: 1. Automatically/instantly (301) redirect them to the applicable page on Site A? 2. Present them with a splash page of sorts ("This page has been moved to Site A. Please click the following link <insert anchor="" text="" rich="" url="" here="">to visit the new page.").</insert> We're worried that option #1 might confuse some users and are not sure how crawlers might react to thousands of instant redirects like that. Option #2 would be most beneficial to the end-user (we're thinking) as they're being notified, on page, of what's going on. Crawlers would still be able to follow the URL that is presented within the splash write-up. Thoughts? We've never done this before. It's basically like one site acquiring another site; however, in this case, we already owned both sites. We just don't have time to take care of Site B any longer due to the massive growth of Site A. Thanks for any/all help. Marc
White Hat / Black Hat SEO | | THB0