Skip to content
    Moz logo Menu open Menu close
    • Products
      • Moz Pro
      • Moz Pro Home
      • Moz Local
      • Moz Local Home
      • STAT
      • Moz API
      • Moz API Home
      • Compare SEO Products
      • Moz Data
    • Free SEO Tools
      • Domain Analysis
      • Keyword Explorer
      • Link Explorer
      • Competitive Research
      • MozBar
      • More Free SEO Tools
    • Learn SEO
      • Beginner's Guide to SEO
      • SEO Learning Center
      • Moz Academy
      • MozCon
      • Webinars, Whitepapers, & Guides
    • Blog
    • Why Moz
      • Digital Marketers
      • Agency Solutions
      • Enterprise Solutions
      • Small Business Solutions
      • The Moz Story
      • New Releases
    • Log in
    • Log out
    • Products
      • Moz Pro

        Your all-in-one suite of SEO essentials.

      • Moz Local

        Raise your local SEO visibility with complete local SEO management.

      • STAT

        SERP tracking and analytics for enterprise SEO experts.

      • Moz API

        Power your SEO with our index of over 44 trillion links.

      • Compare SEO Products

        See which Moz SEO solution best meets your business needs.

      • Moz Data

        Power your SEO strategy & AI models with custom data solutions.

      Turn SEO data into actionable content briefs

      Turn SEO data into actionable content briefs

      Learn more
    • Free SEO Tools
      • Domain Analysis

        Get top competitive SEO metrics like DA, top pages and more.

      • Keyword Explorer

        Find traffic-driving keywords with our 1.25 billion+ keyword index.

      • Link Explorer

        Explore over 40 trillion links for powerful backlink data.

      • Competitive Research

        Uncover valuable insights on your organic search competitors.

      • MozBar

        See top SEO metrics for free as you browse the web.

      • More Free SEO Tools

        Explore all the free SEO tools Moz has to offer.

      Let your business shine with Listings AI

      Let your business shine with Listings AI

      Get found
    • Learn SEO
      • Beginner's Guide to SEO

        The #1 most popular introduction to SEO, trusted by millions.

      • SEO Learning Center

        Broaden your knowledge with SEO resources for all skill levels.

      • On-Demand Webinars

        Learn modern SEO best practices from industry experts.

      • How-To Guides

        Step-by-step guides to search success from the authority on SEO.

      • Moz Academy

        Upskill and get certified with on-demand courses & certifications.

      • MozCon

        Save on Early Bird tickets and join us in London or New York City

      Access 20 years of data with flexible pricing
      Moz API

      Access 20 years of data with flexible pricing

      Find your plan
    • Blog
    • Why Moz
      • Digital Marketers

        Simplify SEO tasks to save time and grow your traffic.

      • Small Business Solutions

        Uncover insights to make smarter marketing decisions in less time.

      • Agency Solutions

        Earn & keep valuable clients with unparalleled data & insights.

      • Enterprise Solutions

        Gain a competitive edge in the ever-changing world of search.

      • The Moz Story

        Moz was the first & remains the most trusted SEO company.

      • New Releases

        Get the scoop on the latest and greatest from Moz.

      Surface actionable competitive intel
      New Feature

      Surface actionable competitive intel

      Learn More
    • Log in
      • Moz Pro
      • Moz Local
      • Moz Local Dashboard
      • Moz API
      • Moz API Dashboard
      • Moz Academy
    • Avatar
      • Moz Home
      • Notifications
      • Account & Billing
      • Manage Users
      • Community Profile
      • My Q&A
      • My Videos
      • Log Out

    The Moz Q&A Forum

    • Forum
    • Questions
    • Users
    • Ask the Community

    Welcome to the Q&A Forum

    Browse the forum for helpful insights and fresh discussions about all things SEO.

    1. Home
    2. Research & Trends
    3. White Hat / Black Hat SEO
    4. Website not listing in google - screaming frog shows 500 error? What could the issue be?

    Moz Q&A is closed.

    After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

    Website not listing in google - screaming frog shows 500 error? What could the issue be?

    White Hat / Black Hat SEO
    3
    4
    2181
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as question
    Log in to reply
    This topic has been deleted. Only users with question management privileges can see it.
    • Heehaw
      Heehaw last edited by

      Hey,

      http://www.interconnect.org.uk/ - the site seems to load fine, but for some reason the site is not getting indexed.   I tried running the site on screaming frog, and it gives a 500 error code, which suggests it can't access the site?  I'm guessing this is the same problem google is having, do you have any ideas as to why this may be and how I can rectify this?

      Thanks,

      Andrew

      1 Reply Last reply Reply Quote 0
      • Heehaw
        Heehaw last edited by

        Thanks - I'll get in touch with their hosting provider asap.

        1 Reply Last reply Reply Quote 0
        • Devanur-Rafi
          Devanur-Rafi last edited by

          Hi Andrew,

          The server on which your website is hosted is throwing a 500 server-side error. You better contact the hosting provider and get the issue fixed. You can use the HTTP header status checkers online like, web-sniffer.net and put the URL, http://www.interconnect.org.uk

          All the other tools like W3C validator, http://builtwith.com/interconnect.org.uk etc gave the same result:

          500 Internal Server Error

          Best,

          Devanur Rafi

          1 Reply Last reply Reply Quote 1
          • GPainter
            GPainter last edited by

            Have you looked in webmaster tools as it may tell you in there under crawl errors ?

            1 Reply Last reply Reply Quote 1
            • 1 / 1
            • First post
              Last post

            Got a burning SEO question?

            Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.


            Start my free trial


            Browse Questions

            Explore more categories

            • Moz Tools

              Chat with the community about the Moz tools.

            • SEO Tactics

              Discuss the SEO process with fellow marketers

            • Community

              Discuss industry events, jobs, and news!

            • Digital Marketing

              Chat about tactics outside of SEO

            • Research & Trends

              Dive into research and trends in the search industry.

            • Support

              Connect on product support and feature requests.

            • See all categories

            Related Questions

            • vtmoz

              How good/bad the exit intent pop-ups? What is Google's perspective?

              Hi all, We have launched the exit intent pop-ups on our website where a pop-up will appear when the visitor is about to leave the website. This will trigger when the mouse is moved to the top window section; as an attempt by the visitor to close the window. We see a slight ranking drop post this pop-up launch. As the pop-up is appearing just before someone leaves the website; does this making Google to see as if the user left because of the pop-up and penalizing us? What is your thoughts and suggestions on this? Thanks

              White Hat / Black Hat SEO | | vtmoz
              1
            • Jacksons_Fencing

              Does Google want contact numbers in the meta description?!

              Reading up it seems like there's complete free reign to enter what you want in the meta description and they are not considered a direct ranking signal However I have added contact numbers to the meta descriptions for around 20 reasonably high ranking pages for my company and it seems to have had a negative effect (taken screen grabs and previous rankings) More strangely when you 'inspect' the page the meta description features the desired number yet when you find the page in the serps the meta description just does not feature the number (page has been cached and the description does not carry on) I'm wondering whether such direct changes are seen as spam and therefore negative to the page?

              White Hat / Black Hat SEO | | Jacksons_Fencing
              1
            • CayenneRed89

              Advice needed! How to clear a website of a Wordpress Spam Link Injection Google penalty?

              Hi Guys, I am currently working on website that has been penalised by Google for a spam link injection.  The website was hacked and 17,000 hidden links were injected. All the links have been removed and the site has subsequently been redesigned and re-built.  That was the easy part 🙂 The problems comes when I look on Webmaster.  Google is showing 1000's of internal spam links to the homepage and other pages within the site.  These pages do not actually exist as they were cleared along with all the other spam links. I do believe though this is causing problems with the websites rankings.  Certain pages are not ranking on Google and the homepage keyword rankings are fluctuating massively. I have reviewed the website's external links and these are all fine. Does anyone have any experience of this and can provide any recommendations / advice for clearing the site from Google penalty? Thanks, Duncan

              White Hat / Black Hat SEO | | CayenneRed89
              0
            • jampaper

              How does Google determine if a link is paid or not?

              We are currently doing some outreach to bloggers to review our products and provide us with backlinks (preferably followed). The bloggers get to keep the products (usually about $30 worth). According to Google's link schemes, this is a no-no. But my question is, how would Google ever know if the blogger was paid or given freebies for their content? This is the "best" article I could find related to the subject: http://searchenginewatch.com/article/2332787/Matt-Cutts-Shares-4-Ways-Google-Evaluates-Paid-Links The article tells us what qualifies as a paid link, but it doesn't tell us how Google identifies if links were paid or not. It also says that "loans" or okay, but "gifts" are not. How would Google know the difference? For all Google knows (maybe everything?), the blogger returned the products to us after reviewing them. Does anyone have any ideas on this? Maybe Google watches over terms like, "this is a sponsored post" or "materials provided by 'x'". Even so, I hope that wouldn't be enough to warrant a penalty.

              White Hat / Black Hat SEO | | jampaper
              0
            • David-Kley

              Should You Link Back from Client's Website?

              We had a discussion in the office today, about if it can help or hurt you to link back to your site from one that you optimize, host, or manage. A few ideas that were mentioned: HURT:
              1. The website is not directly related to your niche, therefore Google will treat it as a link exchange or spammy link.
              2. Links back to you are often not surrounded by related text about your services, and looks out of place to users and Search Engines. HELP:
              1. On good (higher PR, reputable domain) domains, a link back can add authority, even if the site is not directly related to your services.
              2. Allows high ranking sites to show users who the provider is, potentially creating a new client, and a followed incoming link on anchor text you can choose. So, what do you think? Test results would be appreciated, as we are trying to get real data. Benefits and cons if you have an opinion.

              White Hat / Black Hat SEO | | David-Kley
              2
            • AAC_Adam

              My website is coming up under a proxy server "HideMyAss.com." How do I stop this from happening?

              We've noticed that when we search our web copy in Google the first result is under a proxy server "HideMyAss.com," and our actual website is no where in sight. We've called Google and they really didn't have an answer for us (well the 2-3 people) we spoke with. Any suggestions or ideas would be greatly appreciated.

              White Hat / Black Hat SEO | | AAC_Adam
              0
            • theseolab

              Whats up with google scrapping keywords metrics

              I've done a bit of reading on google now "scrapping" the keywords metrics from the analytics. I am trying to understand why the hell they would do that? To force people to run multiple adwords campaign to setup different keywords scenario? It just doesn't make sense to me...If i am a blogger or i run an ecommerce site...and i get a lot of visit regarding a particular post through a keyword they clicked on organically. Why would Google wanna hide this from people? It's great Data for us to carry on writing relevant content that appeals to people and therefore serves the need of those same people? There is the idea of doing White Hat SEO and focus on getting strong links and great content etc... How do we know we have great content if we are not seeing what is appealing to people in terms of keywords and how they found us organically... Is google trying to squash SEO as a profession? What do you guys think?

              White Hat / Black Hat SEO | | theseolab
              0
            • BrandLabs

              Will Google Penalize Content put in a Div with a Scrollbar?

              I noticed Moosejaw was adding quite a bit of content to the bottom of category pages via a div tag that makes use of a scroll bar. Could a site be penalized by Google for this technique? Example: http://www.moosejaw.com/moosejaw/shop/search_Patagonia-Clothing____

              White Hat / Black Hat SEO | | BrandLabs
              0

            Get started with Moz Pro!

            Unlock the power of advanced SEO tools and data-driven insights.

            Start my free trial
            Products
            • Moz Pro
            • Moz Local
            • Moz API
            • Moz Data
            • STAT
            • Product Updates
            Moz Solutions
            • SMB Solutions
            • Agency Solutions
            • Enterprise Solutions
            • Digital Marketers
            Free SEO Tools
            • Domain Authority Checker
            • Link Explorer
            • Keyword Explorer
            • Competitive Research
            • Brand Authority Checker
            • Local Citation Checker
            • MozBar Extension
            • MozCast
            Resources
            • Blog
            • SEO Learning Center
            • Help Hub
            • Beginner's Guide to SEO
            • How-to Guides
            • Moz Academy
            • API Docs
            About Moz
            • About
            • Team
            • Careers
            • Contact
            Why Moz
            • Case Studies
            • Testimonials
            Get Involved
            • Become an Affiliate
            • MozCon
            • Webinars
            • Practical Marketer Series
            • MozPod
            Connect with us

            Contact the Help team

            Join our newsletter
            Moz logo
            © 2021 - 2025 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
            • Accessibility
            • Terms of Use
            • Privacy

            Looks like your connection to Moz was lost, please wait while we try to reconnect.