Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
800 Number vs. Local Phone
-
I have a client with multiple locations throughout the US. They are currently using different 800 numbers on their site for their different locations. As they try to optimize their local presence but submitting to local directories, we are trying to determine two things:
-
Does having a local number reroute to an 800 number devalue the significance of it being a local number (I've never heard of this, but someone told them it did)
-
Locality and consistency are important. Assuming they can't remove the 800 numbers from the site, are they better off keeping the 800 numbers on their site and using local numbers every else online OR just using the 800 numbers for all of their local listings?
-
-
Yup - even to capital letters...but, you are never going to get 100% perfection - and G knows that too - before we created our custom in-house citation and review tracking solution, we used to use just a simple spreadsheet; the first tab has your Google Places content exactly as it appears, then create a new tab for every citation - one tab group for existing citations that you may want to correct and one tab group for each new one that you create, always referring back to your GP tab as a reference.
We say internally that Google Places is like an onion - many layers, often stinks and sometimes just makes you cry
-
Thanks Keith, i did not realize citations counted all the way down to the "space" level. Some citations auto generate.
-
Hi Aspirant...
Regarding point #1, that is definitely a myth - we frequently secure local numbers and redirect these to call centres/800 numbers etc - we're sure that Google can closely associate a regular number with a geographic region, but until they start interrogating the Telco's (which I think even the Big G might struggle with) picking up a redirected number seems to be off their radar.
In relation to #2, according to our own research, experience, results and with a little help from David Mihm's "Local Search Ranking Factors" you need to honor the NAP "holy trinity" - consistency across all citations (including your clients' website numbers) for Name, Address and Phone is critical to success in local. Not just similar - exact right down to capitalization and spaces...so, if you can't change the 800 numbers (which would be better for Google Places but probably not ideal from a public/consumer perspective) then use the 800 numbers together with Address and Name everywhere - eventually Google will associate the 800 number with the geo location and you and your client will be happy.
Hope that helps...
-
1. I don't see how having the local number re-direct to the 1800 would be an issue, from an on-page SEO perspective. As long as Google is seeing the local area code that is consistent with the area you should be fine. For Google Maps there may be a different answer.
2. Why couldn't they remove the 800 number, or at least have both?
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Anchor Text vs. Button Links
Hi How important are anchor text links within your own site vs. buttons for SEO? We've redesigned some of our pages from anchor text links to buttons which are just clickable images.I know historically this isn't the best way, but is it still as important as it used to be?
Intermediate & Advanced SEO | | BeckyKey0 -
The Great Subdomain vs. Subfolder Debate, what is the best answer?
Recently one of my clients was hesitant to move their new store locator pages to a subdomain. They have some SEO knowledge and cited the whiteboard Friday article at https://moz.rainyclouds.online/blog/subdomains-vs-subfolders-rel-canonical-vs-301-how-to-structure-links-optimally-for-seo-whiteboard-friday. While it is very possible that Rand Fiskin has a valid point I felt hesitant to let this be the final verdict. John Mueller from Google Webmaster Central claims that Google is indifferent towards subdomains vs subfolders. https://www.youtube.com/watch?v=9h1t5fs5VcI#t=50 Also this SEO disagreed with Rand Fiskin’s post about using sub folders instead of sub domains. He claims that Rand Fiskin ran only 3 experiments over 2 years, while he has tested multiple subdomain vs subfolder experiments over 10 years and observed no difference. http://www.seo-theory.com/2015/02/06/subdomains-vs-subfolders-what-are-the-facts-on-rankings/ Here is another post from the Website Magazine. They too believe that there is no SEO benefits of a subdomain vs subfolder infrastructure. Proper SEO and infrastructure is what is most important. http://www.websitemagazine.com/content/blogs/posts/archive/2015/03/10/seo-inquiry-subdomains-subdirectories.aspx Again Rand might be right, but I rather provide a recommendation to my client based on an authoritative source such as a Google engineer like John Mueller. Does anybody else have any thoughts and/or insight about this?
Intermediate & Advanced SEO | | RosemaryB3 -
Where is the best place to put a sitemap for a site with local content?
I have a simple site that has cities as subdirectories (so URL is root/cityname). All of my content is localized for the city. My "root" page simply links to other cities. I very specifically want to rank for "topic" pages for each city and I'm trying to figure out where to put the sitemap so Google crawls everything most efficiently. I'm debating the following options, which one is better? Put the sitemap on the footer of "root" and link to all popular pages across cities. The advantage here is obviously that the links are one less click away from root. Put the sitemap on the footer of "city root" (e.g. root/cityname) and include all topics for that city. This is how Yelp does it. The advantage here is that the content is "localized" but the disadvantage is it's further away from the root. Put the sitemap on the footer of "city root" and include all topics across all cities. That way wherever Google comes into the site they'll be close to all topics I want to rank for. Thoughts? Thanks!
Intermediate & Advanced SEO | | jcgoodrich0 -
Duplicate Content www vs. non-www and best practices
I have a customer who had prior help on his website and I noticed a 301 redirect in his .htaccess Rule for duplicate content removal : www.domain.com vs domain.com RewriteCond %{HTTP_HOST} ^MY-CUSTOMER-SITE.com [NC]
Intermediate & Advanced SEO | | EnvoyWeb
RewriteRule (.*) http://www.MY-CUSTOMER-SITE.com/$1 [R=301,L,NC] The result of this rule is that i type MY-CUSTOMER-SITE.com in the browser and it redirects to www.MY-CUSTOMER-SITE.com I wonder if this is causing issues in SERPS. If I have some inbound links pointing to www.MY-CUSTOMER-SITE.com and some pointing to MY-CUSTOMER-SITE.com, I would think that this rewrite isn't necessary as it would seem that Googlebot is smart enough to know that these aren't two sites. -----Can you comment on whether this is a best practice for all domains?
-----I've run a report for backlinks. If my thought is true that there are some pointing to www.www.MY-CUSTOMER-SITE.com and some to the www.MY-CUSTOMER-SITE.com, is there any value in addressing this?0 -
Brackets vs Encoded URLs: The "Same" in Google's eyes, or dup content?
Hello, This is the first time I've asked a question here, but I would really appreciate the advice of the community - thank you, thank you! Scenario: Internal linking is pointing to two different versions of a URL, one with brackets [] and the other version with the brackets encoded as %5B%5D Version 1: http://www.site.com/test?hello**[]=all&howdy[]=all&ciao[]=all
Intermediate & Advanced SEO | | mirabile
Version 2: http://www.site.com/test?hello%5B%5D**=all&howdy**%5B%5D**=all&ciao**%5B%5D**=all Question: Will search engines view these as duplicate content? Technically there is a difference in characters, but it's only because one version encodes the brackets, and the other does not (See: http://www.w3schools.com/tags/ref_urlencode.asp) We are asking the developer to encode ALL URLs because this seems cleaner but they are telling us that Google will see zero difference. We aren't sure if this is true, since engines can get so _hung up on even one single difference in character. _ We don't want to unnecessarily fracture the internal link structure of the site, so again - any feedback is welcome, thank you. 🙂0 -
Googlebot on paywall made with cookies and local storage
My question is about paywalls made with cookies and local storage. We are changing a website with free content to a open paywall with a 5 article view weekly limit. The paywall is made to work with cookies and local storage. The article views are stored to local storage but you have to have your cookies enabled so that you can read the free articles. If you don't have cookies enable we would pass an error page (otherwise the paywall would be easy to bypass). Can you say how this affects SEO? We would still like that Google would index all article pages that it does now. Would it be cloaking if we treated Googlebot differently so that when it does not have cookies enabled, it would still be able to index the page?
Intermediate & Advanced SEO | | OPU1 -
Schema.org Implementation: "Physician" vs. "Person"
Hey all, I'm looking to implement Schema tagging for a local business and am unsure of whether to use "Physician" or "Person" for a handful of doctors. Though "Physician" seems like it should be the obvious answer, Schema.org states that it should refer to "A doctor's office" instead of a physician. The properties used in "Physician" seem to apply to a physician's practice, and not an actual physician. Properties are sourced from the "Thing", "Place", "Organization", and "LocalBusiness" schemas, so I'm wondering if "Person" might be a more appropriate implementation since it allows for more detail (affiliations, awards, colleagues, jobTitle, memberOf), but I wanna make sure I get this right. Also, I'm wondering if the "Physician" schema allows for properties pulled from the "Person" schema, which I think would solve everything. For reference: http://schema.org/Person http://schema.org/Physician Thanks, everyone! Let me know how off-base my strategy is, and how I might be able to tidy it up.
Intermediate & Advanced SEO | | mudbugmedia0 -
Factors that affect Google.com vs .ca
Though my company is based in Canada, we have a .com URL, we're hosted on servers in the U.S., and most of our customers are in the U.S. Our marketing efforts are focused on the U.S. Heck, we even drop the "u" in "colour" and "favour"! 🙂 Nonetheless we rank very well in Google.ca, and rather poorly on Google.com. One hypothesis is that we have more backlinks from .ca domains than .com, but I don't believe that to be true. For sure, the highest quality links we have come from .coms like NYTimes.com. Any suggestions on how we can improve the .com rankings, other than keeping on with the link building?
Intermediate & Advanced SEO | | RobM4161