Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
De-indexed from Google
-
Hi Search Experts!
We are just launching a new site for a client with a completely new URL. The client can not provide any access details for their existing site. Any ideas how can we get the existing site de-indexed from Google?
Thanks guys!
-
If they can't track their current site, then you are right, they don't care enough. Good thing they can't get what they want, because if it were that easy to de-list a site without having any back end access to it, then competitors would be doing it to each other non-stop.
If they refuse to make contact then they get to have everything working against them. If you can make contact, then the action items Matt suggested are the next steps.
Good luck with them as a client
-
Thanks for the feedback, guys. I don't think the client has any inclination to contact their existing developer or even knowledge who built their site! Guess to some people websites just aren't THAT important! If the consensus is that there's no way to de-list their old site, then I'll have to insist they do make contact!
Thanks again!
-
**The client can not provide any access details for their existing site. **
Can you elaborate further?
If the client lost all usernames and passwords, they should still be able to contact their web host, obtain their user name and reset the password.
Even if the site is no longer hosted, as long as they own the domain they can add details to the registration record so they can access the Google WMT account.
-
I would ask your client if it is possible to get a 301 redirect placed on their old site to your new one, before you consider trying to get it deindexed - although you really need access to it for this as well. A redirect will pass on link juice from the old site and will be of benefit to your new one.
Is it not possible for your client to contact their previous supplier and sort this?
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google tries to index non existing language URLs. Why?
Hi, I am working for a SAAS client. He uses two different language versions by using two different subdomains.
Technical SEO | | TheHecksler
de.domain.com/company for german and en.domain.com for english. Many thousands URLs has been indexed correctly. But Google Search Console tries to index URLs which were never existing before and are still not existing. de.domain.com**/en/company
en.domain.com/de/**company ... and an thousand more using the /en/ or /de/ in between. We never use this variant and calling these URLs will throw up a 404 Page correctly (but with wrong respond code - we`re fixing that 😉 ). But Google tries to index these kind of URLs again and again. And, I couldnt find any source of these URLs. No Website is using this as an out going link, etc.
We do see in our logfiles, that a Screaming Frog Installation and moz.rainyclouds.online w opensiteexplorer were trying to access this earlier. My Question: How does Google comes up with that? From where did they get these URLs, that (to our knowledge) never existed? Any ideas? Thanks 🙂0 -
Google Indexed a version of my site w/ MX record subdomain
We're doing a site audit and found "internal" links to a page in search console that appear to be from a subdomain of our site based on our MX record. We use Google Mail internally. The links ultimately redirect to our correct preferred subdomain "www", but I am concerned as to why this is happening and if it can have any negative SEO implications. Example of one of the links: Links aspmx3.googlemail.com.sullivansolarpower.com/about/solar-power-blog/daniel-sullivan/renewable-energy-and-electric-cars-are-not-political-footballs I did a site operator search, site:aspmx3.googlemail.com.sullivansolarpower.com on google and it returns several results.
Technical SEO | | SS.Digital0 -
How can I get a photo album indexed by Google?
We have a lot of photos on our website. Unfortunately most of them don't seem to be indexed by Google. We run a party website. One of the things we do, is take pictures at events and put them on the site. An event page with a photo album, can have anywhere between 100 and 750 photo's. For each foto's there is a thumbnail on the page. The thumbnails are lazy loaded by showing a placeholder and loading the picture right before it comes onscreen. There is no pagination of infinite scrolling. Thumbnails don't have an alt text. Each thumbnail links to a picture page. This page only shows the base HTML structure (menu, etc), the image and a close button. The image has a src attribute with full size image, a srcset with several sizes for responsive design and an alt text. There is no real textual content on an image page. (Note that when a user clicks on the thumbnail, the large image is loaded using JavaScript and we mimic the page change. I think it doesn't matter, but am unsure.) I'd like that full size images should be indexed by Google and found with Google image search. Thumbnails should not be indexed (or ignored). Unfortunately most pictures aren't found or their thumbnail is shown. Moz is giving telling me that all the picture pages are duplicate content (19,521 issues), as they are all the same with the exception of the image. The page title isn't the same but similar for all images of an album. Example: On the "A day at the park" event page, we have 136 pictures. A site search on "a day at the park" foto, only reveals two photo's of the albums. 3QolbbI.png QTQVxqY.jpg mwEG90S.jpg
Technical SEO | | jasny0 -
My video sitemap is not being index by Google
Dear friends, I have a videos portal. I created a video sitemap.xml and submit in to GWT but after 20 days it has not been indexed. I have verified in bing webmaster as well. All videos are dynamically being fetched from server. My all static pages have been indexed but not videos. Please help me where am I doing the mistake. There are no separate pages for single videos. All the content is dynamically coming from server. Please help me. your answers will be more appreciated................. Thanks
Technical SEO | | docbeans0 -
How To Cleanup the Google Index After a Website Has Been HACKED
We have a client whose website was hacked, and some troll created thousands of viagra pages, which were all indexed by Google. See the screenshot for an example. The site has been cleaned up completely, but I wanted to know if anyone can weigh in on how we can cleanup the Google index. Are there extra steps we should take? So far we have gone into webmaster tools and submitted a new site map. ^802D799E5372F02797BE19290D8987F3E248DCA6656F8D9BF6^pimgpsh_fullsize_distr.png
Technical SEO | | yoursearchteam0 -
How to stop google from indexing specific sections of a page?
I'm currently trying to find a way to stop googlebot from indexing specific areas of a page, long ago Yahoo search created this tag class=”robots-nocontent” and I'm trying to see if there is a similar manner for google or if they have adopted the same tag? Any help would be much appreciated.
Technical SEO | | Iamfaramon0 -
No index on subdomains
Hi, We have a subdomain that is appearing in the search results - I want to hide this as it looks really bad. If I were to add the no index tag to the sub domain would URL would this affect the whole domain or just that sub domain? The main domain is vitally important - it is just that sub domain I need to hide. Many thanks
Technical SEO | | Creditsafe0 -
Will blocking the Wayback Machine (archive.org) have any impact on Google crawl and indexing/SEO?
Will blocking the Wayback Machine (archive.org) by adding the code they give have any impact on Google crawl and indexing/SEO? Anyone know? Thanks! ~Brett
Technical SEO | | BBuck0
